Refund Policy

This Refund Policy applies to one-time credit top-ups purchased on Orauria through SePay (Vietnamese bank transfer / QR), PayPal, or Paddle.

Merchant of record: Orauria AI, 46, 159/57 Phung Khoang, Ha Noi, Viet Nam. Tax ID: 036097014048. Contact: dev.vuhoang1802@gmail.com (Telegram urgent: @neon1802).

Orauria sells digital credits used for Studio AI and related features. Credits are digital goods delivered to your account wallet immediately after the payment provider confirms a successful payment.

This policy should be read together with our Terms of Service and Privacy Policy.

Because credits are digital and can be used immediately, credit top-ups are generally non-refundable once payment is completed and credits have been added to your wallet.

Unused credits are also generally non-refundable if you voluntarily stop using the service, close your account, or change your mind after purchase, except where required by law or expressly stated in this policy.

We may approve a refund or credit restoration in the following cases:

(a) Duplicate charge: you were charged more than once for the same top-up order.

(b) System error: we confirm that credits were not delivered after a successful payment, or that Studio incorrectly deducted credits due to a platform fault.

(c) Unauthorized payment: you report a payment you did not authorize and we can verify the claim with the payment provider.

(d) Legal requirement: a refund is required by applicable consumer protection or other mandatory law.

We may refuse a refund if credits have already been substantially used, if the request appears fraudulent or abusive, or if the issue was caused by your device, network, or third-party model provider filters rather than our billing system.

Credits already spent on AI generation, workflows, or other billable features are not refundable, except where we confirm an incorrect charge caused by our system error.

If only part of a top-up remains unused, any approved refund may be limited to the unused portion, at our discretion and subject to payment-provider rules.

Email dev.vuhoang1802@gmail.com with the subject “Refund request”.

Include: your account email, order code or payment transaction ID, payment method (SePay, PayPal, or Paddle), purchase date, amount, and a short description of the issue.

We may ask for additional verification before processing your request.

We aim to review refund requests within 5 business days. Complex cases involving payment providers may take longer.

Approved refunds are returned through the original payment method when possible: SePay/bank transfer, PayPal, or Paddle. Timing of funds appearing in your account depends on the provider and your bank or card issuer.

In some cases we may restore credits to your Orauria wallet instead of issuing a cash refund, if that better remediates the issue and you agree.

Before opening a chargeback or payment dispute with your bank, card issuer, PayPal, or Paddle, please contact us so we can investigate and resolve the issue directly.

If a chargeback is filed, we may suspend related credits or account access while the dispute is reviewed, to the extent permitted by law and provider rules.

We may update this Refund Policy when payment methods, product features, or legal requirements change. The updated version will be posted on this page with a new “Last updated” date.

Questions: dev.vuhoang1802@gmail.com.